Gong cha | Appropo

The Gong Cha Privacy Policy forms part of the Terms and Conditions of Use.
Gong Cha Limited respects the privacy of individuals. This policy sets out the way in which Gong Cha and its Franchisees (the store(s)) (collectively we or us) collect, hold, use, disclose and protect your personal information (Personal Information).

By placing an order with any of the store or providing us with your Personal Information, you agree to your Personal Information being collected, held used and disclosed as set out in this policy.

What Personal Information we collect
We collect Personal Information necessary for us to process your online order. The Personal Information which we collect from you and hold includes the following:

Your full name (first & last name).
Your email address.
Your contact number.
Your address information.

When you place an order with us online using the Gong Cha online ordering system, we collect additional Personal Information from you such as:

Your IP address as part of your order.
Your previous order information.
Your feedback.
If you use a Gong Cha vouchers we collect information about the voucher such as type of voucher, order details and date used.

How do we use your Personal Information
We use Personal Information for the purpose for which it was provided to us, other related purposes and as permitted or required by law. Such purposes include, but are not limited to, the following:

Processing any order you place with us.
Providing you with an email confirmation of your order.
Providing you with the assistance, products and/or services you have requested.
Used to verify your credit card payment.
Allowing you to join the Gong Cha mailing list.
Determining the number of visitors to our websites, and conducting reviews of our websites.
Sending you offers or information on products or services that we consider will be of interest to you as part of the Gong Cha family.
Keeping you informed about any changes to our websites as well as goods and/or services.
Conducting market research (including focus group, panels and surveys) so that we can better understand the needs of our customers and tailor our future products and services accordingly.
Any other purposes identified as the time of collecting your information stored to help you remember and re-order from our menu in future.
Requesting your feedback on our products and/or services.
Responding to any complaints, enquiries and feedback.
Un-subscribing your details from our databases.

Credit card details
Gong Cha does not store any credit card details for online orders.

Third Party disclosure of your Personal Information
Where appropriate, Gong Cha will share your Personal Information with the stores and with other third parties, including:

To meet the purpose for which it was submitted to us.
Our related entities and third parties who provide services to us or on behalf (for example third party processing your online payments, IT and cloud storage services providers and processors, third party suppliers providing our SMS services).
Entities which you have expressly allowed us to disclose your Personal Information to .
Any entities that we are requited or permitted by law to disclose your information to.
To a joint promoter or service provider for marketing and research purposes (only if your Personal Information is collected in connection with a joint promoter or service provider).
If you place an order vis our website, mobile site or app, some of your Personal Information will be passed on to our credit card processor, Payment express, who will receive your credit card details for such orders. Payment express is a secure internet payment gateway that secures your credit card number during transmission.
We may share your Personal Information with agents, affiliates or service providers who act for or on behalf of us in connection with our business, or for further processing, in accordance with purpose(s) for which the Personal Information was originally collected.
Any other third parties notified to you at the time of collecting your Personal Information or after the collection of your Personal Information.

Some of our related entities and third party service providers are located in countries outside of New Zealand. Your use of Gong Cha online ordering system means you acknowledge and agree to the disclosure of your Personal Information to any of Gong Cha third party service providers in respect of this system.

Gong Cha does not guarantee the protection of your Personal Information and does not accept any liability in relation to it once it has been obtained by any of our third party service providers in respect of Gong Cha online ordering system in so far as Gong Cha duties extend under the Privacy Act 1993.