“ST Group”, “We” or “Us” means ST Group Food Industries Holidngs Pte Ltd and any of its subsidiaries and related parties or entities including Papparich Australia, Nene Chicken (Australia), HBCT (Aust), Pafu Australia, IPR (WA), IPR NZ Limited, Idarts Australia GCHA (NZ) and GC (England) Pte Ltd.
TERMS and CONDITIONS OF USE
Gong Cha Limited respects the privacy of individuals. This policy sets out the way in which Gong Cha and its Franchisees (the store(s)) (collectively we or us) collect, hold, use, disclose and protect your personal information (Personal Information).
By placing an order with any of the store or providing us with your Personal Information, you agree to your Personal Information being collected, held used and disclosed as set out in this policy.
What Personal Information we collect
We collect Personal Information necessary for us to process your online order. The Personal Information which we collect from you and hold includes the following:
When you place an order with us online using the Gong Cha online ordering system, we collect additional Personal Information from you such as:
How do we use your Personal Information
We use Personal Information for the purpose for which it was provided to us, other related purposes and as permitted or required by law. Such purposes include, but are not limited to, the following:
Credit card details
Gong Cha does not store any credit card details for online orders.
Third Party disclosure of your Personal Information
Where appropriate, Gong Cha will share your Personal Information with the stores and with other third parties, including:
Some of our related entities and third party service providers are located in countries outside of New Zealand. Your use of Gong Cha online ordering system means you acknowledge and agree to the disclosure of your Personal Information to any of Gong Cha third party service providers in respect of this system.
Gong Cha does not guarantee the protection of your Personal Information and does not accept any liability in relation to it once it has been obtained by any of our third party service providers in respect of Gong Cha online ordering system in so far as Gong Cha duties extend under the Privacy Act 1993.
TERMS AND CONFITIONS OF USE
If the Gong Cha online ordering system Is used, you are responsible for maintaining the confidentiality of your personal details, password, and payment details. You agree to accept full responsibility for all your activities on our website and online ordering. If you order online we will send you an email confirming the details of your order. Gong Cha reserves the right to refuse service, terminate your access to the website or online ordering, remove or edit any content or cancel your order/s at its sole discretion and without prior notice to you.
In making the Gong Cha online ordering system available for use, Gong Cha Limited
In using the Gong Cha online ordering system (save as provided for above) you
Place an order
To place an order, follow the below procedure
Price and payment
Price and availability information is subject to change without notice.
Vouchers are currently only able to be redeemed when ordering in-store (i.e. not via the Gong Cha online ordering system).
Orders must be collected form the store you ordered from as the online ordering system does not currently extend o delivery. You must collect your order from the store you ordered from as soon as possible after making the order.
You may NOT change the store where you want to collect your order from once an order has been placed and accepted. If you make an error in ordering see below.
Gong Cha is not obliged to refund your order or fulfill your order at any store other than the store the online order was directed to.
Should you place an order and for some reason the order is not received by the nominated store, you will need to show a copy of your order confirmation (either printed or on mobile phone) in order for the store to fulfill that order.
Error in ordering
Once the order has been placed through the Gong Cha online ordering system, changes cannot be made online. Once an order has been place, it is your obligation to contact the store to determine whether or not the order can be changed. The decision whether or not the order can be change is at the absolute discretion of the store. If changes to the order are allowed, any difference in payment will need to be made or refunded with the store you selected to order from.
Should you place an order and select the incorrect store, the store you ordered from is not obliged to refund the order or fulfil the order at any other store.
Order cancellations cannot be made on the Gong Cha online ordering system. Once an order has been placed, it is your obligation to contact the store you ordered from to determine whether or not the order can be cancelled. The decision whether or not the order can be cancelled is at the absolute discretion of the store. Gong Cha does not accept any liability if you decide to cancel your order.
The Gong Cha online ordering system is not set up to provide customers with refunds.
Should the store you ordered from decide that the order can be refunded, it may provide you with a refund onto the credit card that was used to place the order. Gong Cha doesn’t accept any liability to refund you.
Gong Cha Royalty Family
The Gong Cha Royalty Family program utilizes an electronic communication database which you may join by opting in. During your order via the Gong Chan online ordering system, you will be asked if you would like to become a Gong Cha Royalty Family member. To become a member, you need to select and accept to become a Gong Cha Royalty Family member and agree to the Gong Cha Royalty Family Terms and Conditions.
The database is utilized to send emails containing information such as promotions, targeted offers (including third party suppliers’ partners), survey information, user feedback, value offers, news and competitions to subscribers (members).
Ability to accept Terms and Conditions of Use You warrant that you agree to these Terms and Conditions of Use voluntarily and you have full capacity to agree to them.
Gong Cha reserves the right to terminate your ability to order via the online ordering system, immediately and without notifying you in advance, should we decide you are in breach of any these Terms and Conditions.
If you have any queries regarding to this policy please contact
Gong Cha Limited
4G / 166-174 Queen Street
Auckland CBD 1010